Privacy policy

Last updated: November 6, 2026

This policy covers the Smartersing and Smartersing Play apps (Android, Android TV, Windows, Samsung and LG TVs) and the website smartersing.app.

Who we are

Smartersing is run by Houssam Houmam, an individual trader based in Casablanca, Morocco. He is responsible for the data described here. Contact: support@smartersing.app or WhatsApp.

What Smartersing is

Smartersing is a media player. It does not provide, sell or host any TV channels, movies or other content. You add your own playlist (M3U link or Xtream Codes login) from a provider of your choice, and you are responsible for having the right to watch that content.

What we collect and why

• A device identifier shown in the app as a "MAC address". It is generated from your device and sent to smartersing.app to run the free trial and to know whether your device is activated.
• Activation details: your plan, any gift months and their end dates, set when your device is activated.
• Your contact details, only if you buy from us: the name, WhatsApp number, email and country you give us when you buy or renew a license. We use them only to activate your device and to answer you.
• Playlists linked to your device: playlists you add on smartersing.app/playlists, that your reseller adds for you, or that you add in the app are kept on our server with your device identifier (playlist name, link or Xtream server, username and password), so the app can load them on your device. You can protect them with a password and delete them at any time.
• VPN account (Premium only): the username and password of the VPN account we create for your device.
• Subtitles: when you search subtitles, the title and file you ask for are sent to our server, which gets them from OpenSubtitles.com.
• Crash reports (Android only): if the app fails to start, it may send us the device model, Android version and the app's own log of that start, to fix the problem. We keep at most the last 200 reports.
• Resellers: resellers who create an account on smartersing.app/reseller give us their name and email address. We use them only for their account (sign-in, confirmation and password emails) and to answer them.

We do not collect your contacts, location or viewing history. We do not show ads and we do not sell or share data with advertisers.

Data that stays on your device

Your favourites, profiles, watch progress and settings are stored only on your device. Playlists you add in the app also stay on your device, apart from the copy linked to your device described above.

Services we use

• Hostinger hosts smartersing.app. Like every web server, it keeps standard access logs (IP address, page, time) for security, for a short time.
• ip-api.com: on our reseller pages, your IP address is sent to it once to find your country and show prices in your currency. We do not keep the IP address.
• VPNresellers runs the VPN servers used by Premium (see below).
• OpenSubtitles.com provides subtitles (see above).

Payments

The app has no payments inside it. Licenses are bought from us or from a reseller (see smartersing.app/device). We never receive or store card details.

VPN

When you use the VPN, the app's traffic goes through our VPN provider's servers. We do not log what you watch or browse.

Cookies

smartersing.app uses no advertising or tracking cookies and no analytics. Only one cookie is set, when you sign in (device page, playlists page, reseller panel): it keeps you signed in and ends when you close your browser or sign out. Our fonts are served from smartersing.app, not from Google.

Keeping and deleting data

We keep your data while your device uses the app or your license is active, and remove contact details we no longer need. To delete everything linked to your device (identifier, activation, contact details, playlists and VPN account), message us on WhatsApp or write to support@smartersing.app with the MAC address shown in the app. We delete it within 30 days. You can delete your playlists yourself at any time on smartersing.app/playlists.

You can also ask us for a copy of your data, or to correct it, the same way.

Children

The app is not directed at children under 13, and we do not knowingly collect data from them.

Changes

If we change this policy, we update the date at the top of this page.

Contact

Houssam Houmam, Casablanca, Morocco · WhatsApp: +966 56 478 9087 · Email: support@smartersing.app · Website: smartersing.app · See also our terms of use.